Introduction

At Nörda Living, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website and services.

1. Collection of Personal Data

We collect personal data when you:

- Create an account on our website

- Place an order

- Subscribe to our marketing materials

- Contact our customer support

- Interact with our website or digital platforms

The personal data we may collect includes:

- Required: Full name, contact number, email address, delivery address, and payment method

- Optional: Date of birth and gender

By providing your personal data, you agree to the collection and use of this data in accordance with this Privacy Policy.

 

2. Purpose of Processing

We collect and process your personal data for various purposes related to providing, improving, and managing our services. These include:

- To fulfill your transactions and deliver services such as processing orders, handling payments, arranging delivery, and providing customer support

- To respond to your inquiries or specific requests, including those that are clear from the context in which the data is provided

- To maintain ongoing communication and manage our relationship with customers and other contacts

- To keep you informed about our latest products, promotions, events, updates, and other content that may be of interest to you

- To support general business operations, including billing, account management, internal reporting, and analytics

- To carry out any other activities directly related to our business, or as communicated to you at the point of data collection

We ensure your personal data is only used when it is necessary and relevant to these purposes.

3. Disclosure of Personal Data

We will not share your personal data with any external parties, except as described in this Privacy Policy. We may disclose your information to:

- Our corporate group and affiliated companies

- Trusted third parties who help us operate our business (e.g., logistics providers, payment gateways, IT service providers)

- Regulatory or legal authorities where required by law or where disclosure is necessary to prevent harm or ensure compliance

These parties are required to handle your data confidentially and in accordance with this policy.

 

4. Marketing and Promotional Communications

When you register with us, you may choose to receive marketing and promotional messages from Nörda Living. These may include sales offers, product news, event invitations, and loyalty program updates via SMS, WhatsApp, or email.

You may unsubscribe at any time by clicking the “unsubscribe” link in our messages or by contacting us directly.

 

5. Access and Correction of Personal Data

You may access and update your personal information at any time by logging into your account. For further assistance, you may contact our customer service team.

Please ensure your login credentials remain secure and are not shared. We are not responsible for misuse unless it occurs due to our own negligence.

 

6. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once the data is no longer needed, we will securely delete or anonymize it.

 

7. Security of Personal Data

We take the protection of your personal data seriously. Measures we implement include:

- Password-protected user access

- Secure servers and encryption technologies

- Internal access controls and confidentiality procedures

- Secure deletion of data when no longer required

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand usage patterns, and tailor advertising. This includes tools such as Google Analytics and remarketing services.

You may adjust your browser settings to manage or disable cookies. Visitors can also customize Google ad preferences via the Google Ads Settings page.

 

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be published on our website, and we encourage you to review it periodically to stay informed of any changes.

 

10. Contact Us

If you have any questions, concerns, or requests about your personal data or this Privacy Policy, please reach out to us:

Nörda Living

📧 Email: hello@nordaliving.com
📞 WhatsApp: 012 729 7922