We accept the following payment methods:
- Credit and Debit Cards
- Online Banking
- E-wallets

No, we currently only offer delivery services. In-store pickup is not available.

Yes, you can cancel or modify your order before it is processed or prepared for delivery. Please note the following conditions:
- Any changes must be of equal or higher value than the original purchase.
- Custom-made and clearance items are not eligible for cancellation, modification, or refund.

Yes, assembly is included for most of our furniture as part of the delivery service. However, this does not include any wall modifications such as drilling. This applies to items like wall-mounted TV cabinets, lighting, or mirrors.

For self-assembly items, detailed instructions will be provided for your convenience.

No, we currently only deliver within West Malaysia. International shipping is not available at this time.

Delivery times vary by location and item type:
- Klang Valley: 7–14 working days
- Peninsular Malaysia (outside Klang Valley): 10–21 working days
- Pre-order or custom items: Delivery timelines will be stated on the product page

Our team will usually contact you via email or WhatsApp with delivery updates. If you need further assistance, you can also reach out directly to our team to check your order status.

In the rare event that your item arrives damaged or incorrect, please follow these steps:- Take clear photos or videos of the item(s) you received.
- Notify the delivery team immediately and contact our customer service team.
- Our team will reach out to you and provide a suitable solution after inspection, whether it’s a replacement or repair.

Please note: slight variations in colour between the actual product and website images may occur and are not considered a wrong item.

You can view our full return and exchange policy [here].

You can reach us via
Whatsapp: 0127297922 or
Email us at nordaliving@gmail.com.

Our team will respond within 1–3 working days.

We understand that mistakes can happen. However, please note that we do not accept returns, cancellations, or refunds for errors made during the ordering process, such as selecting the wrong item or ordering an extra by mistake. As we do not offer a change-of-mind policy, we strongly encourage reviewing your order carefully before finalizing your purchase.

We make every effort to present our furniture as accurately as possible, but please note that slight variations may occur due to the following factors:
- Differences in screen settings (brightness, contrast, and color) can affect how the item appears.
- Lighting conditions in product photography compared to your space — natural and indoor lighting can influence color perception.
- Natural materials such as marble, wood, and fabric have unique characteristics (e.g., patterns, grains, color tones, textures), resulting in subtle differences from piece to piece.
- Small measurement deviations (±1–5mm) may occur due to standard manufacturing tolerances.